TERMS AND CONDITIONS

 

GENERAL TERMS AND CONDITIONS

Terms and Conditions

The conditions set forth herein shall govern all bookings and purchases of products sold by Insidecom s.r.l. via the website www.toscanainside.com.

To purchase the products sold on www.toscanainside.com you must agree to the following Terms and Conditions.

 

Definitions

Customer: means the ultimate purchaser.

Product/s: indicates the services of travel, such as a tours, guided tours, excursions, transfers, hotels and other tourist services purchased on the web Portal www.toscanainside.com.

Web Portal: indicates www.toscanainside.com.

Company: indicates Insidecom s.r.l., with its headquarters in Venice, Santa Croce 439, Venice REA Venice 354694, CF/VAT No. 03978340275.

Supplier/s: indicates the Supplier/s of/tourist services forming the Product.

Voucher: means the document issued providing proof of purchase and payment of the Product/s.

Meeting Point: indicates the meeting place from where the tour or service purchased will start from.

 

Protection of personal data: (link)

The Company undertakes to treat customer data in accordance with the 2003 Law 196 (Data Protection Act), and any other relevant legislative provision. The data will be used exclusively for communications concerning the activities of the portal www.toscanainside.com, in respect of the full protection of the rights and privacy of those concerned, excluding the sale to third parties. The data relating to the payment by credit card will be deposited and dealt with by competent banking institutions who will handle it according to criteria of security and confidentiality.

 

Law and Jurisdiction

The following conditions are governed by Italian law. The Forum of Venice, Italy, shall have exclusive jurisdiction over any disputes arising from these conditions. Nevertheless, Insidecom s.r.l. reserves, if it deems it necessary, to institute legal proceedings before courts in countries or cities other than Italy or Venice to protect its interests or to enforce its rights.

 

Prices and Payment Methods

• The prices shown on the web portal are inclusive of taxes, service charges and any fees for using credit cards.

• The prices shown on the web portal are in Euros (€).

• The prices shown on the web portal are per person, if otherwise, the specifications will be duly highlighted.

• In order for the booking to be valid the entire amount is to be paid.

• It may happen that the price of a product on request is different from that stated at the time of booking/purchase due to, for example, poor availability of the Product. In this case, the customer has the right not to confirm the purchase request without penalty.

• In some cases, depending on the type of product and the method of sale by the Supplier, minors can obtain reductions or exemptions of payment. This option is shown on the web portal when booking. In the event that a particular product does not have such facilities, minors will have to pay the full price.

• The Product/s can only be paid by credit card; accepted credit cards are listed during the checkout process.

• The purchase of a/the product/s and its confirmation are made directly online. The data of the credit card will not come into the possession of the Company as the payment process is through the Key Client system via a procedure protected by a secure line (SSL).

 

Cancellation Policies

Bookings to be confirmed:

Cancellations of bookings awaiting confirmation are not subject to any penalty.

 

Cancellation of reservations before payment:

Reservations cancelled before payment are not subject to any penalty.

 

Cancellation of reservations after payment:

 

1. TOURS, TRANSFERS AND SERVICES RELATED THERETO

• Cancellations within 72 working hours of the date of the booked service: if you cancel your booking within 72 working hours from the date of the service booking, you will get full refund of the amount paid by crediting the credit card used for payment.
• Cancellations within 48 working hours of the date of the booked service: if you cancel your booking within 48 working hours from the date of the service booking, you will get a refund of 50% of the amount paid by crediting the credit card used for payment.
• Cancellations with less than 48 working hours of the date of the booked service: if you cancel your reservation with less than 48 working hours of the date of the service booking, you will not be entitled to any refund.

 

2. Each hotel and accommodation bookable on the Web Portal sets a deadline by which it is possible to cancel the booking made. This deadline, which is usually fixed five days before the arrival date of the client at the hotel, may vary depending on the length of stay and on the cancellation policy of the accommodation itself. The deadline for the cancellation of the booking is clearly specified on the Web portal both before completing the reservation and on the voucher issued at the end of the booking procedure. If the deadline for the cancellation is prior to the date of the creation of the booking, the reservation will not be refundable in the event of cancellation.

 

Any refund of the reservation can only be made on the same credit card with which you made the payment. Refunds will be made in the currency in which the booking has been paid (€).

The cancellation policies shown above are valid for all bookings made on www.toscanainside.com unless otherwise specified, such as for special rates or non-refundable in the high season, special events or exhibitions. To cancel your reservation please contact: request.toscanainside@insidecom.it.

 

TOURS AND TRANSFERS

Product Information

The customer can book and buy, or request the reservation of products for individual travellers and/or groups.

Products booked and purchased on the web portal are organized and provided by third parties (Suppliers).

The Company owns all rights to the web Portal that was designed and created by it; it is not liable in the event of disruption, inconvenience, or other failures of any kind on the part of the Supplier of the Product and/or Suppliers of the individual tourist services that make up the product itself. For this reason, the information contained in the brochures may vary and the Company does not guarantee, beyond a reasonable verification, correctness and/or accuracy.

The Company will do its best to promptly update the information contained in the web portal.

 

Products on request

• To allow for proper organization, the purchase of products on demand (e.g. Private Tours or transfers not in direct sale) must be made at least 72 hours before the date of use of the Product.

• The Company will notify the acceptance of the reservation by sending a confirmation email that invites the customer to make payment via credit card through a process protected by a secure line (SSL).

• The reservation of the Products upon request will be considered confirmed at the end of the procedure for payment by credit card, followed by the sending of a confirmation email with the attached voucher to be shown at the time of use of the service/s.

• In case of failure to pay by the deadline indicated (at least 72 hours before the date of use of the Product), the reservation will automatically be cancelled.

• The reservation is subject to availability of the Products.

• In order to use the product purchased the confirmation of your booking with the reference number must be shown to the Supplier (Voucher in electronic or paper format).

 

Cancellations and Refunds

Requests for a cancellation, and a refund, received after the time limit stated in the Cancellation Policies overlying the General Conditions of the Contract, will be assessed at our discretion.

No refund will be granted for the following circumstances: no show of clients at the tours scheduled departure time; in case clients get lost during the tour; in case clients decide to leave the tour before its end; no show of clients beyond the standard waiting time guaranteed after the booked time of transfer services (with or without previous notice) and/or rejection of the service on the spot.

 

Changes to Products

If, following the purchase, the Customer wants to change the product/s you can contact Customer Support by using the form 'Contact Us' on the web Portal. The Company will make every reasonable effort to meet the request of change by the Customer, but cannot guarantee that these changes will be made.

 

Special Offers and Restrictions

Special offers are subject to availability. Any restrictions are indicated in the detail of the offer on the website.

 

Voucher

• You will be given a single voucher for each product purchased.

• You must report to the Meeting Point with the Voucher (in electronic or paper format) providing proof of purchase of the Product. This voucher must be handed over to the Supplier at the Meeting Point. It may happen that, in the absence of the Voucher, the Supplier of the Product will not accept the booking and will require a re-payment.

• The reservation number assigned at the time of booking is indicated on the Voucher, including the name of the person responsible for the payment (Customer) and the specifications of purchased services, such as the date, time, meeting point and the number of people.

• All of the products listed on the voucher will be specified, regardless of any partial use of them.

• As soon as a reservation is confirmed, the system sends a confirmation email with the Voucher attached to the address stated by the Customer; within approximately 10 minutes. If the Customer does not receive the confirmation email he/she should immediately contact the Portal website at request.toscanainside@insidecom.it.

requesting a confirmation to be sent via email. After completing a reservation it is the Customer's responsibility to ensure that the confirmation email has been received. Toscanainside.com assumes no responsibility in the event of failure to read an email and against those who are late declaring that they had not received the confirmation. Toscanainside.com operates an automatic email system.

 

Complaints

Any complaints about the product booked, where possible, should be addressed directly by the Customer to the Supplier of the Product. If the Supplier is unable to solve the problem satisfactorily, the Customer is obliged to inform the Company by email, as soon as possible and in any event within 7 working days from the date on which the use of the product terminated. The Company will send an acknowledgment of receipt of the message. A final response on the complaint submitted, will be sent as soon as possible and no later than 15 working days from receipt of the email request.

The Company will not consider claims submitted after the deadline.

 

Responsibility

The Company owns all rights to the Web Portal, that was designed and created by it; it is not liable in the event of disruption, inconvenience, or other failures of any kind on the part of the Supplier of the Product and/or Suppliers of the individual tourist services that make up the Product itself. For this reason, the information contained in the brochures may vary and the Company does not guarantee, beyond a reasonable verification, correctness and/or accuracy. The Company will do its best to promptly update the information contained in the Web Portal.
In no event shall the Company be liable for breach of contract of Suppliers of the Product/s, or for damages, costs, losses of any kind suffered by the Customer and/or third parties arising from acts and/or omissions of Product Suppliers.

The Company, under no circumstances, is liable for any delays and/or for failure to perform its obligations due to force majeure, meaning that for every act, fact and/or circumstance beyond its reasonable control.

In exceptional cases and/or for reasons of force majeure that may prevent the Product from running regularly and therefore the Customer from using the Product already purchased, the Company reserves itself the right to cancel the Product.

By way of example as exceptional cases and/or reasons of force majeure that may prevent the Product from running regularly and therefore the Customer from using the Product already purchased, the following are considered: acts of nature (such as bad weather, floods), strikes, exceptional closures, serious unexpected events or health problems experienced by the person in charge with the service on behalf of the Supplier after which it is really impossible to find a substitute, the start of conflicts, riot, acts of terrorism, revolution, acts of any governmental authority (such as the withdrawal of licenses or authorizations), fires, epidemics, explosions, interruption of a utility service (such as gas, electricity, water, telephone), renovations, lockouts or boycotts, embargo, blockade.

In the event that the Company is forced to cancel a Product already purchased, the Company will promptly grant the Customer a complete refund of the price paid for the cancelled service.

 

TRANSFERS

PRIVATE TRANSFERS FROM/TO FLORENCE CITY CENTER

Assistance/porter service is not included. Rates do not include: driver's meal and/or hotel refund, city taxes, frontier, tunnels, transportation tool, parking, tips. Night supplement is applied for services starting between 8.00 pm and 8.00 am. Cancellations and amendments must be notified at least 48 working hours before the service; requests received less than 48 working hours before the scheduled departure time and no-show cases will be totally invoiced.

 

Transfers from airport or railway station: maximum waiting time1 hour(if your flight/train/other transportation mean is already late at the departure time, you are required to call the phone number indicated on the voucher to update your pickup time)

Transfers to airport or railway station: maximum waiting time 15 minutesbeyond the time previously booked/confirmed.

 

Shared transfers from Pisa Airport to hotel in Florence city center and vice versa : The transfer may be shared with other passengers up to a maximum of 8 people per minibus; the service is available every day only at certain times; the transfers can last from 1 to 2 hours and the travel time depends on the number of stops required and booked; the rate for this service is valid only from/to hotels located in the historical center of Florence (the area inside the four main doors of Florence and Piazzale Michelangelo area); the price includes one (1) medium-size bag per person, in case of extra pieces of luggage, you can cover the additional costs required for transport directlyon the spot. Tips are not included and they are at client's discretion. Assistance/porter service is not included.

Shared transfers from Galileo Galilei Pisa Airport to hotel in Florence city center: the driver will welcome you in the arrival hall with a sign stating ‘Albatravel Shared transfer'. Maximum waiting time 30 minutes beyond the time previously booked/confirmed.

The transfer can't be rebooked without penalty in case of no show for flight delay or other inconvenience unless customers call the emergency number indicated on the voucher at least 2 hours before the reserved time; requests received less than 2 hours before the scheduled departure time and no-show cases will be totally invoiced.

 

Shared transfers from hotel in Florence city center to Galileo Galilei Pisa Airport:the driver will welcome you in the arrival hall of your hotel with maximum 10-minute tolerance beyond the time indicated on the voucher (this means that, if you booked your transfer service for 3 pm, the shuttle may arrive between 2.50 and 3.10 pm, depending on the number of stops booked); maximum waiting time 10 minutes after the actual arrival of the shuttle; cancellations and amendments must be notified at least 24 working hours before the service; requests received less than 24 working hours before the scheduled departure time and no-show cases will be totally invoiced.

 

Shared transfers from Florence Airport to hotel in Florence City Center and vice versa: the transfer may be shared with other passengers up to a maximum of 8 people per minibus; the service is available every day only at certain times; the transfers can last from 20 to 40 minutes and the travel time depends on the number of stops required and booked; the rate for this service is valid only from/to hotels located in the historical center of Florence (the area inside the four main doors of Florence and Piazzale Michelangelo area); the price includes one (1) medium-size bag per person, in case of extra pieces of luggage, you can cover the additional costs required for transport directly on the spot. Tips are not included and they are at client's discretion. Assistance/porter service is not included.

 

Shared transfers from Florence-Peretola Airport to hotel in Florence city center:the driver will welcome you in the arrival hall with a sign stating ‘Albatravel Shared transfer'. Maximum waiting time 20 minutes beyond the time previously booked/confirmed. The transfer can't be rebooked without penalty in case of no show for flight delay or other inconvenience and no-show cases will be totally invoiced.

 

Shared transfers from hotel in Florence city center to Florence-Peretola Airport:the driver will welcome you in the arrival hall of your hotel with maximum 20-minute tolerance beyond the time indicated on the voucher (this means that, if you booked your transfer service for 3 pm, the shuttle may arrive between 2.50 and 3.10 pm, depending on the number of stops booked); maximum waiting time 10 minutes after the actual arrival of the shuttle; cancellations and amendments must be notified at least 24 working hours before the service; requests received less than 24 working hours before the scheduled departure time and no-show cases will be totally invoiced.

 

HOTELS

Payment

Payment made by credit card will be immediately charged with the full amount.

 

Services included and excluded

The price includes breakfast, unless this is specifically stated, and taxes, except for any taxes local accommodation. This does not include telephone services, laundry, mini- bar and extras to be paid directly to the hotel.

 

Voucher

The web Portal will send a confirmation email with the complete Voucher to the address stated by the Customer (travel document). You must print this voucher and present it at the hotel reception upon arrival. After completing your reservation it is the Customer's responsibility to ensure that the confirmation email has been received. Toscanainside.com assumes no responsibility in the event of failure to read the email and against those who declare that they have not received the confirmation. Toscanainside.com operates an automatic email system. Once a reservation is confirmed, the system automatically sends a confirmation email of the complete Voucher to the address stated by the Customer; estimated time: about 10 minutes. If the Customer does not receive the confirmation email he should immediately contact the Portal website at request.toscanainside@insidecom.it requesting an email confirmation to be sent.

 

Responsibility

In no event shall the Company be liable for breach of contract of Suppliers/of the Product/s, or for damages, costs, losses of any kind suffered by the Customer and/or third parties arising from acts and/or omissions of Suppliers Product.

The Company, under any circumstances, is liable for any delays and/or for failure to perform its obligations due to force majeure, meaning that for every act, fact and/or circumstance beyond its reasonable control. By way of example the following are considered as cases of force majeure: natural events, the start of conflicts, riot, acts of terrorism, revolution, acts of any governmental authority (such as the withdrawal of licenses or authorizations ), fires, floods, epidemics, explosions, bad weather, interruption of a utility service (such as gas, electricity, water, telephone), renovations undertaken by the owner of the tourist resort, strikes, extraordinary closure of which we were not informed, lockouts or boycotts, embargo, blockade, checking procedures of the service means or performers by the authorities in charge.

 

Complaints

Any complaints about the product booked, where possible, should be addressed directly by the Customer to the Supplier of the Product. If the Supplier is unable to solve any problem satisfactorily, the Customer is obliged to inform the Company by email, as soon as possible and in any event within 20 working days from the date on which it terminated the use of the product. The Company will send an acknowledgment of receipt of the message. A final response on the complaint submitted, will be sent as soon as possible and no later than 15 working days from receipt of the email request.

The Company will not consider claims submitted after the deadline.